Home ... Q and A
FAQ
You can place products nonbinding by clicking them in your shopping cart. You can see your Items by clicking on the shopping cart icon. You can remove items by changing the quantity to 0.
If you want to buy the items in your shopping card, just click the check-out-counter button.
Please enter your details after that. Mandatory information are signed with a *.
Your data are transferred encrypted.
After entering your data you have to choose your payment method, shipping method. Afterwards you are directed to the order page, where you can check your order details.
By clicking the button “buy with payment” you are placing the order.
You can abort the order by closing your browser window.
On the following pages you get information about changing the order e.g..
You can pay for your order using your VISA credit card.When the debit entry suceeded, we will send your articles as quickly as possible.
The payment method is carried out via Unzer. When you click on "Buy with payment",you will be shown the virtual terminal of Unzer.
Please enter there the relevant data for the payment.
After you have confirmed them, you will automatically be led back to the shop and your order will be registered.
You can pay for your order using your Mastercard credit card.
When the debit entry suceeded, we will send your articles as quickly as possible.
The payment method is carried out via Unzer. When you click on "Buy with payment" .
Please enter there the relevant data for the payment.
After you have confirmed them, you will automatically be led to the shop and your order will be registered.
You can also pay with Masterpass. For this you have to choose the payment method with credit card. When you are transferred to Unzer, choose Masterpass where you have to log-in.
You do not have to enter all your data because they are already safed by your Masterpass.
The following steps are similar to the payment method with credit card.
You can also pay by payment in advance.
When the purchase is finished, you will get an e-mail with the necessary data for the bank transfer.
When the payment suceeded, we will send your order as quickly as possible.
Information for the bank transfer:
Account holder:
Bike-Onlineshop
IBAN: DE14 4525 1515 0000 0403 86
BIC: SPSHDE31XXX
Bank: Sparkasse Sprockhoevel
Account number: 40386
Bank code (BLZ): 45251515
Bank address:
Sparkasse Sprockhövel
Hauptstraße 68
45549 Sprockhövel
With PayPal you can pay safely and easily.Because if you already have got a PayPal account you do not have to enter your data, because it is saved in your account.
Choose PayPal for your payment method - in the following steps you will be transferred to PayPal where you have to log-in and authorise the payment.
You have different possibilities to pay with PayPal.
It provides payment with debit and credit card, PayPal credit, payment after 14 days and paying by installment.
For paying by installment via "PayPal Credit" follow these steps:
1. Choose Paypal as paying method.
2. Prove wether PayPal Credit is selected as payment method in your account.
3. File an application.
4. Accept the credit ckeck and the installment agreement.
5. Apply for a binding PayPal installment payment and finally confirm the purchase.
After that you will be transferred back to our bike-onlineshop website and the purchase will be finished.
The shipping time depends on the availability of the item. Is the item “in stock” it soon will be picked and shipped. Shipping time for items with “delivery time: on request” can be asked.
info@bike-onlineshop.de
By ordering in our shop different types of shipping cost arise. Shipping cost are always shown in your order.
During the ordering process after choosing your shipping method your shipping costs will be shown in the order overview.
click here
During the ordering process after choosing your shipping method your shipping costs will be shown in the order overview.
click here
We sent our goods also outside the EU.
In the international shipping further taxes may accure.
We will ensure that your order is handed over to the shipping service provider using the shipping documents we have created.
The dispatch service manager takes care of the export and import customs clearance.
Once you have received your goods, the customs clearance documents will be sent to you with the invoice for the taxes and duties due.
Depending on the value of the shipment, you may have to pay the customs fees before you can receive the shipment.
If your order shows any transport damage, please complain the shipping service provider and report us immediately via e-mail. If you miss to complain about a transport damage all requirements and especially the warranty law are invalid.
We try to send the bikes in an almost 99% mounted way.Depending on the category of bike you order your bike can be completely build up and you just have to screw on your pedals and adjust the height or, in the worst case, if you can call it like that, you have to mount the handelbar, the front wheel and the seatpost.
All bikes are build up in our workshop, checked for optical issues and adjusted to perfection to give you a great experience on your first ride. Bikes which are declared as a sport bike are usually delivered without pedals, due to the fact that in the sport sector everybody has different favours about pedal types. If you buy an e-bike or a bike with electronical switch the charger will be included.
Processing of a withdrawal step by step
1. Revocation: Inform us expressly in writing and within the revocation period that you want to revoke the contract.
2. Refund: After the successful cancellation, we will reimburse the payment received from you, including delivery costs, within 14 days (additional costs that have arisen e.g. through express delivery are excluded). For the repayment, we use the payment method you originally used for the transaction. Other means of payment can be used with prior agreement and the calculation of fees. We reserve the right to refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
3. Return: The goods must be returned or handed over to us immediately and in any case within 14 days from the date of cancellation. The return shipping costs must be borne by the buyer. You will be held responsible for any loss in value, if this loss of value is due to you.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To
Bike-Onlineshop
Robert Karbowiak
Wuppertaler Str. 3
DE 45549 Sprockhövel
Email: info@bike-onlineshop.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
____________________________________________________________
____________________________________________________________
Ordered on _________________ (*)/received on (*) _________________
Name of consumer(s) ___________________________________
Address of consumer(s)
_______________________________________________
_______________________________________________
_______________________________________________
Date ___________________
Signature of consumer(s)
(only if this form is notified on paper) ____________________________
(*) Delete as appropriate.
1. Revocation: Inform us expressly in writing and within the revocation period that you want to revoke the contract.
2. Refund: After the successful cancellation, we will reimburse the payment received from you, including delivery costs, within 14 days (additional costs that have arisen e.g. through express delivery are excluded). For the repayment, we use the payment method you originally used for the transaction. Other means of payment can be used with prior agreement and the calculation of fees. We reserve the right to refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
3. Return: The goods must be returned or handed over to us immediately and in any case within 14 days from the date of cancellation. The return shipping costs must be borne by the buyer. You will be held responsible for any loss in value, if this loss of value is due to you.
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
To
Bike-Onlineshop
Robert Karbowiak
Wuppertaler Str. 3
DE 45549 Sprockhövel
Email: info@bike-onlineshop.de
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
____________________________________________________________
____________________________________________________________
Ordered on _________________ (*)/received on (*) _________________
Name of consumer(s) ___________________________________
Address of consumer(s)
_______________________________________________
_______________________________________________
_______________________________________________
Date ___________________
Signature of consumer(s)
(only if this form is notified on paper) ____________________________
(*) Delete as appropriate.
Right of withdrawal for bicycles
There is no right of return for bicycles, there is only a right of withdrawal.
The conditions for the withdrawal are uniformly defined within the EU.
For a revocation of the contract, the customer must expressly declare himself in writing.
The declaration of revocation must be made within the period of 14 days after receipt of the delivery.
There is no right of return for bicycles, there is only a right of withdrawal.
The conditions for the withdrawal are uniformly defined within the EU.
For a revocation of the contract, the customer must expressly declare himself in writing.
The declaration of revocation must be made within the period of 14 days after receipt of the delivery.
Lifetime Warranty. Giant warrants the frame and rigid fork of each new bicycle and frameset to be free from defects in material and workmanship for as long as the original purchaser owns the bicycle. This limited warranty is non-transferable.
Limited Warranty. Paint finish and all other original components, and all repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one (1) year from the original date of purchase. Any repaired or replaced part will remain subject to the warranty for the remaining portion of the original warranty term, but will have no warranty coverage whatsoever beyond expiration of such original warranty term. This limited warranty shall automatically expire on the one (1) year anniversary of the date of purchase.
Free 60-Day Repair Labor. If your bicycle is found to be defective in materials, workmanship, or assembly within 60 days of purchase, it will be repaired for you without charge for labor or materials. To receive this service, simply bring your bicycle to the Authorized Giant Dealer from where it was delivered and picked-up by you.
Limited Remedy. Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements. EXCEPT to the extent specifically prohibited by law, in no event shall Giant be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Exclusions. The above warranty, or any implied warranty, does not cover noromal wear and tear. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities, including, but not limited to, failing to follow the owner's manual or using the bicycle for commercial activities or in competitive events, including but not limited to bicycle racing, bicycle motor cross, stunt riding, ramp jumping or similar activities, and training for such activities or events. Giant makes no other warranties, express or implied. Except to the extent specifically prohibited by law, all implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.
click here
Limited Warranty. Paint finish and all other original components, and all repair parts, replacement parts, and accessories, are warranted to be free from defects in material or workmanship for a period of one (1) year from the original date of purchase. Any repaired or replaced part will remain subject to the warranty for the remaining portion of the original warranty term, but will have no warranty coverage whatsoever beyond expiration of such original warranty term. This limited warranty shall automatically expire on the one (1) year anniversary of the date of purchase.
Free 60-Day Repair Labor. If your bicycle is found to be defective in materials, workmanship, or assembly within 60 days of purchase, it will be repaired for you without charge for labor or materials. To receive this service, simply bring your bicycle to the Authorized Giant Dealer from where it was delivered and picked-up by you.
Limited Remedy. Unless otherwise provided, the sole remedy under the above warranty, or any implied warranty, is limited to the replacement of defective parts with those of equal or greater value at the sole discretion of Giant. Unless within the free 60-day repair labor period, you will be responsible for labor costs associated with warranty replacements. EXCEPT to the extent specifically prohibited by law, in no event shall Giant be responsible for direct, incidental or consequential damages, including, without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, product liability, or any other theory.
Exclusions. The above warranty, or any implied warranty, does not cover noromal wear and tear. All warranties are void if the bicycle is modified from its original condition or the bicycle is used for other than normal activities, including, but not limited to, failing to follow the owner's manual or using the bicycle for commercial activities or in competitive events, including but not limited to bicycle racing, bicycle motor cross, stunt riding, ramp jumping or similar activities, and training for such activities or events. Giant makes no other warranties, express or implied. Except to the extent specifically prohibited by law, all implied warranties, including the warranties of merchantability and fitness for a particular purpose, are limited in duration to that of the express warranties stated above.
click here
We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.
Lifetime
Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.
This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.
Lifetime
Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.
This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
click here
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.
Lifetime
Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.
This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.We've Got You Covered
We provide a warranty against defects in materials and workmanship for all original equipment and aftermarket products, as specified below.
First Things First
Contact an authorized retailer or distributor to initiate a warranty claim. Proof of purchase is required. Click here to find a retailer near you.
Lifetime
Framesets (frame and rigid fork), main frame, and full suspension swing arms for the lifetime of the original owner
Bontrager wheels with carbon rims
2 Years
Apparel
Parts and accessories
Rear suspension linkage components, including bearings, rocker link, and accompanying hardware and components
Bontrager wheels with alloy rims
Paint and decals
Subsequent Ownership
Subsequent owners (second or later) are entitled to a three-year warranty from the date of original purchase from the retailer. Proof of original purchase is required to validate the coverage period.
This Warranty Does Not Cover
Normal wear and tear
Improper assembly
Corrosion
Improper maintenance
Installation of components, parts, or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse, or neglect
Labor charges for part replacement or changeover
Non-proprietary products (any other original part or component) covered by the original manufacturer’s warranty
This warranty applies to:
• All model year 2020 and newer bicycles
• Parts and accessories purchased after August 1, 2019.
Any products not specifically included above are omitted, but may be included in the 2012-2019 Trek Care Limited Warranty. Click here for details.
This warranty is void in its entirety by any modification of the frame, fork, or components. This warranty is expressly limited to the repair or replacement of a defective item at the manufacturer’s discretion. This warranty extends from the original date of purchase. Trek and Electra are not responsible for incidental or consequential damages unless prohibited by state law. Claims made outside the country of original purchase may be subject to fees and additional restrictions. Warranty duration and detail may vary by country. The English version of the warranty shall prevail.
click here
Measure body size: with no shoes on; back as straight as possible against a wall; folding rule or tape measure from the ground to your parting
Measure your stride: with no shoes on; back as straight as possible against the wall; pull a book with pressure towards your stride until it is getting unpleasant; touch the top edge of the book , read off the length from that point.
Measure your stride: with no shoes on; back as straight as possible against the wall; pull a book with pressure towards your stride until it is getting unpleasant; touch the top edge of the book , read off the length from that point.
To adjust the saddle height you have to sit on the saddle with the pedal at the lowest point. Put your heel on the pedal. While you are doing this your knee should be fully stretched out.
If your knee is bended a little bit you have to adjust the saddle higher. If you are not able to reach the pedal you have to lower the saddle. This method does not replace a professional bike fitting.
Helmet: To ensure your own integrity, the helmet must fit well to protect your head in the event of a fall. When trying a helmed you should take the following into consideration: The front edge of the helmet must be flush with the eyebrows. The helmet must not be crooked or too low on the neck. The helmet should be adjusted so tight that the scalp is moved upwards when pulling the helmed upwards.When trying a helmed you should take the following into consideration: The front edge of the helmet must be flush with the eyebrows. The helmet must not be crooked or too low on the neck. The helmet should be adjusted so tight that the scalp is moved upwards when pulling the helmed upwards.
Computer& Navigation:To record your own performance, bike computers are available that use GPS to process and save information such as speed, kilometer trip, driving time, cadence, heart rate, rider wattage, total kilometers and calorie consumption. The data is often transmitted wirelessly via Bluetooth, radio or ANT+. The recorded data can then be evaluated using a computer or corresponding apps.
Luggage: Bags can be used for longer journeys or for commuting to work so that you can transport everything you need. Among other things, this would allow another battery to be transported for a longer ride distance. The integrated MIK system offers secure attachment and easy removal.
Locks:A stolen bike is an unnecessary annoyance, which can be avoided by purchasing a high-quality bike lock, because mostly not only the financial loss is a thorn in the end, but also the emotional aspect. There are different security levels, which differ depending on the manufacturer. Regardless of the choice of lock - whether padlock, chain, cable or folding lock - the bike should always be chained to fixed objects, even if you only take a short break and it’s actually still in sight.
Saddle: In order to guarantee a pain-free ride and thus maintain the pleasure of riding a bike, an appropriate ergonomic saddle can be added. To maximize comfort, the saddles are often gel-treated and bumps on the road can be absorbed by additional shock absorption. The perineal area is relieved of pressure by opening the base of the saddle. The choice of saddle model should be selected based on the type of e-bike as well as the anatomical requirements and personal preferences. In general, the more upright the sitting position is, the wider the saddle should be.
Tubeless tires are not only established in mountain biking, but also in road biking.
Benefits: bigger puncture protection and less weight.
Modern tubeless tires build an airtight space between rim and tire. For optimal seal you use some sealant.
The sealant closes damaged tires instantly, so that the amount of air you lose will be as small as possible.
Benefits: bigger puncture protection and less weight.
Modern tubeless tires build an airtight space between rim and tire. For optimal seal you use some sealant.
The sealant closes damaged tires instantly, so that the amount of air you lose will be as small as possible.
Batterys are not allowed to be disposed in your house waste.
You as a user are committed to take care of the correct disposal.
In our store, or send in with a postpaid shipment, we accept the return of all types of batteries we sell.
Alternatively you can dump the batteries at a local recycling stations.
You can identify these products on the symbol of the crossed out waste bin.
Signs like Cd., HG. or Pb. show which toxic substance is included.
You as a user are committed to take care of the correct disposal.
In our store, or send in with a postpaid shipment, we accept the return of all types of batteries we sell.
Alternatively you can dump the batteries at a local recycling stations.
You can identify these products on the symbol of the crossed out waste bin.
Signs like Cd., HG. or Pb. show which toxic substance is included.
The electrical and electronics equipment law – short ElektroG – includes many new issues regarding the handling of electrical and electronic devices. We would like to present you the key information.
a) Separate collection of old equipment
Obsolete electrical and electronics equipment is called electrical and electronics waste (WEEE). Owners of obsolete electrical and electronics equipment are obliged to dispose of it separately from unsorted municipal waste using dedicated collection systems.
b) Batteries and accumulators
Usually, owners of obsolete electrical and electronics equipment are obliged to separate old batteries and accumulators from the equipment before return, if these are not fully incorporated into the equipment. This is not mandatory if the obsolete equipment is returned at a collection point of a public waste disposal carrier and there handled separately from other obsolete equipment for recycling purposes.
c) Return of obsolete electrical and electronics equipment
Owners of obsolete electrical and electronics equipment can return the devices at collection points of the public waste disposal carriers, manufacturers and distributors as defined by the ElektroG. Please find here a list of collection points: https://www.ear-system.de/ear-verzeichnis/sammel-und-ruecknahmestellen.jsf
d) Privacy notice
Obsolete electrical and electronics equipment often contains sensitive private information. This applies in particular to computers and mobile phones. It is the responsibility of every end user to completely delete all data stored in the obsolete equipment before return and disposal.
e) Meaning of the symbol „crossed out waste bin“
The symbol of a crossed out waste bin tags electrical and electronics equipment that is to be collected separately from unsorted municipal waste at the end of service life.
a) Separate collection of old equipment
Obsolete electrical and electronics equipment is called electrical and electronics waste (WEEE). Owners of obsolete electrical and electronics equipment are obliged to dispose of it separately from unsorted municipal waste using dedicated collection systems.
b) Batteries and accumulators
Usually, owners of obsolete electrical and electronics equipment are obliged to separate old batteries and accumulators from the equipment before return, if these are not fully incorporated into the equipment. This is not mandatory if the obsolete equipment is returned at a collection point of a public waste disposal carrier and there handled separately from other obsolete equipment for recycling purposes.
c) Return of obsolete electrical and electronics equipment
Owners of obsolete electrical and electronics equipment can return the devices at collection points of the public waste disposal carriers, manufacturers and distributors as defined by the ElektroG. Please find here a list of collection points: https://www.ear-system.de/ear-verzeichnis/sammel-und-ruecknahmestellen.jsf
d) Privacy notice
Obsolete electrical and electronics equipment often contains sensitive private information. This applies in particular to computers and mobile phones. It is the responsibility of every end user to completely delete all data stored in the obsolete equipment before return and disposal.
e) Meaning of the symbol „crossed out waste bin“
The symbol of a crossed out waste bin tags electrical and electronics equipment that is to be collected separately from unsorted municipal waste at the end of service life.
