Process of a return
Right of withdrawal for bicycles
There is no right of return for bicycles, there is only a right of withdrawal.
The conditions for the withdrawal are uniformly defined within the EU.
For a revocation of the contract, the customer must expressly declare himself in writing.
The declaration of revocation must be made within the period of 14 days after receipt of the delivery.
In order to be able to exercise your right of withdrawal, fill in the attached withdrawal form and inform us by E-mail (email@example.com) or by post (Bike- Onlineshop Inh. Robert Karbowiak, Wuppertalerstraße 3, DE 45549 Sprockhövel) about your decision to withdraw from the contract.
Excluded from the revocation are bicycles that have been made to customer order.
A return is only possible if there are defects on the bike.
In this case, too, please inform us immediately and send us photos of the defect.
Processing of a withdrawal step by step
1. Revocation: Inform us expressly in writing and within the revocation period that you want to revoke the contract.
2. Refund: After the successful cancellation, we will reimburse the payment received from you, including delivery costs, within 14 days (additional costs that have arisen e.g. through express delivery are excluded). For the repayment, we use the payment method you originally used for the transaction. Other means of payment can be used with prior agreement and the calculation of fees.
We reserve the right to refuse repayment until we have received the goods back or until you have provided evidence that you have sent the goods back, whichever is earlier.
3. Return: The goods must be returned or handed over to us immediately and in any case within 14 days from the date of cancellation. The return shipping costs must be borne by the buyer.
You will be held responsible for any loss in value, if this loss of value is due to you.
If transport damage is already recognizable when the order is delivered, we strongly recommend that you file a complaint with the deliverer immediately.
You will then contact us so that we can assert our claims with the relevant shipping service provider.