Our General Terms and Conditions
Terms and Conditions (GTC)
The following terms and conditions apply to all orders via our online shop. Our online shop is aimed exclusively at consumers.
A consumer is any natural person who concludes a legal transaction for purposes that are predominantly neither commercial nor self-employed. An entrepreneur is a natural or legal person or a legal partnership who, when concluding a legal transaction, acts in the exercise of their commercial or independent professional activity.
2. Contractual partner, conclusion of contract, correction options
The purchase contract is concluded with the bike online shop.
By placing the products in the online shop, we are making a binding offer to conclude a contract for these items. You can initially place our products in the shopping cart without obligation and correct your entries at any time before submitting your binding order by using the correction aids provided and explained in the order process. The contract is concluded when you click the order button to accept the offer for the goods in the shopping cart. Immediately after submitting the order, you will receive another confirmation via email.
3. Contract language, contract text storage
The languages available for the conclusion of the contract are German and English.
We save the contract text and send you the order details and our terms and conditions in text form. For security reasons, the text of the contract is no longer accessible over the Internet.
4. Terms of delivery
In addition to the stated product prices, shipping costs may also apply. You can find more detailed provisions on any shipping costs incurred in the offers.
In principle, you have the option of collection from the
Bike Online Shop
Wuppertaler Str. 3
during the following business hours: Mon-Fri. 10: 30-17:30 hr
The following payment methods are generally available in our shop:
If you choose to pay in advance, we will give you our bank details in a separate email and deliver the goods after receipt of payment.
It should be noted that in the case of prepayment (especially from abroad), any bank charges incurred must be borne by the customer.
The full invoice amount must be received by the bike online shop.
We reserve the right to cancel your order after the deadline for receipt of payment is 7 working days in Germany and 10 working days abroad.
- Credit card
When you place your order, you provide your credit card details. After your legitimation as the legal cardholder, the payment transaction is carried out automatically and your card is charged.
- PayPal, PayPal Express
In the ordering process you will be redirected to the website of the online provider PayPal. In order to be able to pay the invoice amount via PayPal, you must be registered there or register first, legitimize with your access data and confirm the payment instruction to us. After placing the order in the shop, we ask PayPal to initiate the payment transaction. The payment transaction is carried out automatically by PayPal immediately afterwards. You'll get more information during the ordering process.
- Payment upon collection in the shop (currently not available)
You also have the option of paying with cash or EC card in the shop, if you have chosen to pick up.
- “Ratenkauf by easyCredit” installment purchase
Terms & Conditions for ratenkauf by easyCredit
The following terms and conditions shall apply between you and the retailer for all contracts
concluded with the retailer for which ratenkauf by easyCredit (hereinafter referred to as
“Ratenkauf”) is used.
In the event of dispute the general terms and conditions contained herein shall take
precedence over any general terms and conditions of the retailer.
A “Ratenkauf” shall only be made available to customers who are deemed to be consumers
according to § 13 BGB (the German civil code) and are aged 18 or over.
The retailer, with the support of the TeamBank AG Nürnberg, Beuthener Straße 25, 90471
Nürnberg (hereinafter referred to as TeamBank AG), shall provide “Ratenkauf” as a further
payment option for your purchase on the internet.
The retailer shall be entitled to determine your credit worthiness. For further details please
refer to the “Ratenkauf” data protection provisions on the Payment Page. In the event that
the use of “Ratenkauf” is not possible due to insufficient credit worthiness or turnover
limitations on the part of the retailer, the retailer shall be entitled to offer you an alternative
The contract for a “Ratenkauf” shall be concluded between you and the retailer. By using
“Ratenkauf” you choose to pay the purchase price in monthly instalments. For an agreed
fixed duration, monthly instalments shall be paid. In certain circumstances, the final payment
may differ from the previous instalments. The goods shall remain the property of the retailer
until payment has been made in full.
The receivables accrued through the use of „Ratenkauf“ shall be assigned to the Teambank
AG in the form of an ongoing factoring agreement. Payments leading to a discharge of the
debt may only be made to the Teambank AG.
3. Payment of Instalments by SEPA Direct Debit
Through the SEPA direct debit mandate issued with the “Ratenkauf” you authorise the
Teambank AG to debit the outstanding payments from the current account indicated during
the order process held at the bank specified by way of SEPA direct debit.
The Teambank AG shall give notice of the direct debit by e-mail at the latest one calendar
day before the direct debit is due (pre-notification). The direct debit shall be executed no
earlier than the date indicated in the pre-notification. The transaction can be carried out after
but near to the due date.
If there is a reduction in the purchase price (e.g. through customer credit) between the prenotification and the due date, the amount debited may differ from the amount stated in the
You are responsible for ensuring that your current account holds sufficient funds at the time
that the payment is due. Your bank is not obliged to honour the direct debit in the event that
your current account does not hold sufficient funds.
ratenkauf by easyCredit -public- Page 2 of 2
If, due to a lack of funds held in the current account, an unjustified refusal by the account
holder or account closure, the direct debit is returned, you shall be, without further
reminders, deemed to be in default, unless the direct debit was returned in circumstances for
which you were not liable.
The charges resulting from a returned direct debit shall be passed on to you and shall be
settled by you.
In the event of default, the TeamBank AG shall be entitled to charge an appropriate reminder
fee or interest on arrears at a rate of five percentage points higher than the base rate of the
European Central Bank.
Due to the high costs associated with returned direct debits, we ask you not to refuse direct
debits in the event of withdrawal from the purchase contract, returning the product or making
a complaint. In such cases a reverse transfer will be made in agreement with the retailer or
the account will be credited.
The goods remain our property until full payment.
7. Transport damage
If goods are delivered with obvious transport damage, please report such errors to the deliverer as soon as possible and please contact us immediately. Failure to make a complaint or contact us has no consequences for your legal claims and their enforcement, in particular your warranty rights. However, they help us to assert our own claims against the carrier or the transport insurance.
8. Warranties and Guarantees
The statutory right to liability for defects applies. Information on any additional guarantees that may apply and their precise conditions can be found with the product and on special information pages in the online shop.
We are always unrestrictedly liable for claims due to damage caused by us, our legal representatives or vicarious agents
in the event of injury to life, limb or health
in the event of willful or grossly negligent breach of duty
for guarantee promises, if agreed, or
as far as the scope of the Product Liability Act is open.
In the event of a breach of essential contractual obligations, the fulfillment of which makes the proper execution of the contract possible in the first place and on whose compliance the contractual partner may regularly rely (cardinal obligations) through slight negligence on the part of us, our legal representatives or vicarious agents, the amount of liability is foreseeable at the time the contract was concluded Damage limited, the occurrence of which can typically be expected.
In addition, claims for damages are excluded.
10. Dispute Resolution
The European Commission provides a platform for online dispute resolution, which you can find here. We are neither obliged nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Terms and conditions created with the Trusted Shops legal texts
Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)
Wuppertaler Str. 3
DE 45549 Sprockhövel
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)
Ordered on _________________ (*)/received on (*) _________________
Name of consumer(s) ___________________________________
Address of consumer(s)
Signature of consumer(s)
(only if this form is notified on paper) ____________________________
(*) Delete as appropriate.
Identity of the seller
Bike-Onlineshop Robert Karbowiak
Wuppertaler Str. 3
DE 45549 Sprockhövel
Out-of-court dispute resolution to Art. 14 para. 1 of Regulation ODR
The European Commission provides a platform for online dispute resolution which you can find under https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in an online dispute resolution at a consumer arbitration agency.
Products you can put obligation by clicking the buttons or by entering the quantity 0 in the quantity field of the shopping cart position again remove from the cart.
If you want to buy the products in your cart, click "Checkout now" button.
Please then enter your data. The mandatory fields are marked with a *. Your data is encrypted for transmission.
After entering your data, select the payment method and time of delivery will take you to the order page where you can check your entries again. By clicking the "Buy with payment" you complete the ordering process. The process can be interrupted at any time by closing the browser window. On the individual pages for more information, such as to corrections.
The contract text is stored on our internal systems. The general terms and conditions, you may at any time on this page. The order information will be sent to you via e-mail. Your last order data can be found in our customer login area.